AI agents

AI agents built around your business.

One answers enquiries, one picks up calls, one drafts quotes. Each agent is set up for your company, your tools and your rules.

Explore the agents
Today, across your agentsExample
  1. Enquiry agent Answered a reno enquiry on WhatsApp in 4 seconds

  2. Appointment setter Booked Mdm Lim for a site visit, Thu 10:00 am

  3. Voice concierge Picked up Mr Tan's call and took down his details

  4. Quote agent Drafted Jason's quote, ready for your check

  5. Records agent Saved the quote to Jason's customer record

Explore the agents.

Five agents we already build, and room for your own. Each one is shaped around how your company works.

Enquiry agent · WhatsApp and website chat

Every enquiry answered in seconds.

It replies at any hour, in the way your business talks. It asks what your staff would ask, tags serious leads, and follows up politely when a customer goes quiet.

ReplacesThe message that sat unread until morning.

What we set up for you

  • Your services and prices
  • Your tone of voice
  • When it hands over to your team
Renovation firmon WhatsApp Example

Hi, do you do full reno for a 4-room HDB? Getting keys in March.2:14 am

Yes, we do. With keys in March, we'd usually start design in January. Roughly what budget are you working with?2:14 am

Replied by the enquiry agent, 4 seconds later

Voice concierge · Phone calls

Every call picked up.

When your team can't get to the phone, it answers, handles the common questions and takes down the caller's details. Your team calls back already knowing what the customer wants.

ReplacesThe call nobody could pick up.

What we set up for you

  • The questions your callers ask
  • Which details to take down
  • Who gets the call notes

Call answered · 11:40 amExample

CallerHi, do you do bathrooms only? Mine is in a resale flat.

Voice conciergeYes, we do bathrooms on their own. Can I take your name and a good time for our designer to call you back?

CallerTan. After 6 pm tomorrow is best.

Details takenSent to your team

Name
Mr Tan
Wants
Bathroom redo, resale flat
Call back
Tomorrow after 6 pm

Appointment setter · Your calendar

Booked in, without the back and forth.

It only offers times that are really free in your calendar, books serious leads straight in, and sends them a reminder the day before.

ReplacesFive messages just to agree on a time.

What we set up for you

  • Your calendar and free hours
  • Which meetings it may book
  • How reminders are worded

Can your designer come Thursday morning?9:12 am

Thu 10:00 am is free. You're booked, and I'll remind you the day before.9:12 am

Your calendar Example

Thursday 10:00 am: site visit with Mdm Lim, booked into a free slot.

Quote agent · Enquiries and site notes

Quotes drafted for you to check.

For businesses that don't publish prices. It turns an enquiry or your site notes into a draft quote, laid out your way and priced from your own list. You check it before it goes out, and it chases politely if the customer goes quiet.

ReplacesThe two days it takes to send a quote.

What we set up for you

  • Your price list and past quotes
  • How your quotes are laid out
  • You check every quote before it goes out

Draft quote · JasonExample

From your site notes: kitchen and 2 bathrooms, resale 4-room HDB

  • Hacking and disposal
  • Kitchen cabinets, top and bottom
  • Bathroom tiles and fittings, 2 bathrooms
  • Electrical points

Amounts from your price list Waiting for your check

Records agent · Your customer records (CRM)

Records that keep themselves up to date.

After every WhatsApp and website conversation, it updates your customer records: who asked, what they want and what happens next. Anyone on your team can pick up where it left off.

ReplacesThe spreadsheet nobody updates.

What we set up for you

  • Your stages, like new, qualified and booked
  • Google Sheets or the CRM you already use
  • Who on your team gets told

Your customer recordsExample

PriyaWebsite chat

Qualified

  1. 8:30 pmAsked about a kitchen reno
  2. 8:33 pmKeys in May, mid range budget
  3. 8:34 pmWants a call after 7 pm

JasonWhatsApp

Quote sent

Mr TanPhone call

Details taken

Mdm LimWhatsApp

Booked

Your own agent

Something that isn't on this list?

Tell us what your team does by hand and we'll tell you if we can build an agent for it.

What we set up for you

  • The job, mapped with your team
  • Your tools and your rules
  • Tested before any customer sees it
Sketch it in the agent builder

Tell us the job

  1. 1What takes up your team's time each week?
  2. 2Where does that work come in?
  3. 3Which tools do you already use?
  4. 4What should always be checked by a person?

We'll tell you honestly if an agent can do it.

Try one

Try the enquiry agent.

Every business gets its own agent, set up with its own services, prices and tone. Pick one of four and chat: the replies change with the business.

Renovation firmEnquiry agent · Example

Example transcript

Agent: Hi, thanks for messaging. I'm the firm's AI assistant. How can I help?

You: Do you do full reno for a 4-room HDB?

Agent: Yes, full renos for HDB flats are most of our work. Is it a new BTO or a resale flat?

You: New BTO

Agent: Great. For a new BTO, our full reno package is usually the right fit. It covers design, carpentry, electrical and painting. When do you get your keys?

You: Keys in March

Agent: With keys in March, we'd usually start design in January, so work can begin once you collect them. Roughly what budget are you working with?

You: Mid range

Agent: Thanks, that helps. Since you get your keys in March, meeting our designer this month keeps design on track for January. Do any of these times work?

You: Sat 11:30 am

Agent: Done. You're booked with our designer on Sat 11:30 am. You'll get a reminder here the day before.

Demo with sample replies. Your agent is set up with your own services, prices and tone. Nothing you type here is stored or sent anywhere.

Built around your business.

No two companies work the same way, so no two agents are the same. Each one answers from your facts only, and works with the tools you already use.

Build your agent: tap to add or remove.

Where it talks to customers

What it does

Works with what you already use

Your rules

Agent briefExample

CombinesEnquiry agentQuote agent

Where it works
WhatsApp
What it does
Answers questions and drafts quotes
Works from
Your services, your tone, your price list and past quotes
Connects to
Google Sheets
Your rules
You check every quote before it goes out

We build this around your business. Book a 15-minute call to scope it. Book a call about this agent

You stay in control.

Every agent only says what you've told it. When it isn't sure, it hands over to your team.

Your facts only
It answers from the services, prices and rules you gave it.
Hands over when unsure
A tricky question or an unhappy customer goes straight to your team.
Step in any time
Your team can take over any chat, and customers can ask for a person.
Reviewed every month
We read the conversations with you and fix weak replies.
HandoverExample

The tiles you delivered are the wrong colour. Not happy.6:40 pm

AI agentSorry about that. I've passed this to Wei Ming, who runs your project, with all the details. He'll reply here shortly.

Wei Ming from your team joined the chat

Wei MingHi, Wei Ming here. We'll swap them tomorrow morning. Sorry for the trouble.

Kept safe, in plain words

  • Tested before launch with messages built to break it
  • Sensitive details, like tender pricing, never loaded in
  • Checks messages really come from WhatsApp
  • Each customer's chat kept separate
  • Only the access it needs
  • Spend limits you agree
  • Your data used only to run your agent, with rules agreed in writing

How we build your agent.

  1. 1

    Map your enquiries

    We go through your real chats, calls and quotes to learn what customers ask, and what your staff ask back.

  2. 2

    Set the rules

    Your services, prices, tone, and when it should hand over. You approve every rule.

  3. 3

    Test it

    We try to trip it up with tricky messages before any customer sees it.

  4. 4

    Hand over, review monthly

    It goes live where your customers already are. Every month we read the conversations and fix weak replies.

Pair it with a website built to convert

Want an agent built for your business?

Book a call →

A free 15-minute call on WhatsApp. You see a homepage concept before you pay anything.
Prefer email? richmade.app@gmail.com

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